Information and Terms
TERMS OF BUSINESS AND GENERAL INFORMATION
Christmas and New Year Delivery
The last day for placing an order for Christmas Delivery to a UK address will be Wednesday 19th December 2018. For International customers wanting pre Christmas Delivery, please have your order to us by Monday 17th December 2018.
All orders placed between 21st December 2018 and 1st January 2019 will be processed on 2nd January 2019, unless otherwise notified.
All items listed are subject to VAT at the current rate.
If you require a part that is not listed on the catalogue please contact us as we may be able to source what you require or supply it second hand.
All orders are sent by tracked courier service unless arranged with us otherwise. Your order will usually be despatched within 1-2 working days. This however does not apply to 'Special Order' or 'To Order Only' items.
Our delivery fee starts at £4.95 plus VAT through to £10.75 or £15.50 plus VAT for UK Mainland courier service. The shipping cost will be calculated at the checkout. For Highlands and Islands this may be slightly more. The shipping charge may also be more if you are having a larger, long or heavy weight item as we incur a surcharge for such items from our carrier. We will notify you by telephone or email before proceeding to process the order if this is the case.
For extra large orders the shipping cost may not appear at the checkout, but you will be notified to you before the transaction is processed.
International and European Delivery
For International and European deliveries the shipping price will shown during the on-line ordering process is an estimate only. You will be notified by phone or email if the shipping charge is different to that shown so that you have the option to cancel.
For extra large orders the shipping cost may not appear at the checkout, but will be notified to you before the transaction is processed.
Returns are accepted provided the item is returned withing 14 days (unless arranged otherwise). The item should be returned in the original package, undamaged with a covering note/explanation and a copy of the sales invoice.
We will endeavour to replace any damaged or faulty item without delay, or if a replacement is not an option we will refund the total cost of the item.
The cost of returning any items is at the customers expense.
We respect your privacy and so we will not share your personal information with any third party.
Your details will be accessible only by authorised members of staff at E.J. Ward and our authorised agents and will be used only for the purposes of processing your order and administering our website.
Your data will be stored in accordance with the UK data protection act and will not be transferred outside of the United Kingdom without your permission.
We operate a newsletter which customers can choose to subscribe to on an opt-in basis. The newsletter is operated in strict accordance with industry standard "best practice" procedures. Subscribers can choose to unsubscribe at any time and the request will be handled automatically and immediately.
Cookies may also be set by third parties such as Google who provide systems which we use to better understand how visitors find our website. These can be blocked in your browser if you so wish.
We take great care to ensure that your information is handled securely.
Our website uses SSL encryption to transfer your login details, personal information and payment details securely, and your payment details are encrypted when stored in our database.
We will delete your payment details from our database once your order has been processed.
EU Trade Customers
If you are registered for VAT please include your VAT registration number with your order.
Terms and Conditions
Payment will only be taken once your items are ready for shipment (Unless arranged otherwise).
Prices are correct at time of publishing but errors and omissions are excluded.
We reserve the right to change the pricing of our parts and services without prior notice. However, we will not alter the price of an item after you have been through the checkout.
Any Questions? Please call us on 0116 279 9060