Terms of Business and General Information



Door Handle Bowl Offer for SOC Members

When ordering the Door Handle Bowl kit through E J Ward's, Stag Owners Club Members receive a 25% discount off the net price of the handle bowls (not to be used in conjunction with the December discount offer).  In order to apply the discount we will need your membership number to verify your membership. You can either call us with your membership number and order over the phone, or if ordering online please put your membership number in the notes section of the ordering process (when nearing the checkout).  The checkout will give the full price but the discounted price will be applied before processing the order at our end.  Any queries, just drop us a line or give us a call.

Parts to Order

Some of our parts listed are available to order only.  The price may therefore be subject to change depending on suppliers/manufactures price.  You will be notified before payment is taken should there be an increase.

Catalogue Information

All items listed are subject to VAT at the current rate.

If you require a part that is not listed on the catalogue please contact us as we may be able to source what you require or supply it second hand.

Delivery Information

All orders are sent by tracked courier service unless arranged with us otherwise.  We try to process orders within 1-2 working days.  However, at the moment some orders may take slightly longer.  Therefore if your order is urgent please contact us and let us know.  For items that are 'Special Order' or 'To Order Only', please refer to the item description for delivery times or contact us for further information.

Our minimum shipping fee is £5.95 plus VAT for UK Mainland courier service.  The shipping cost will be calculated at the checkout and is based on size/weight.  

For Highlands and Islands this may be slightly more.  The shipping charge may also be more if you are having a larger, long or heavy weight item as we incur a surcharge for such items from our carrier.  We will notify you by telephone or email before proceeding to process the order if this is the case.

For extra large orders the shipping cost may not appear at the checkout, but you will be notified before the transaction is processed.

International and European Delivery

For International and European deliveries the shipping price will shown during the on-line ordering process is an estimate only.  You will be notified by phone or email if the shipping charge is different to that shown so that you have the option to cancel.

For extra large orders the shipping cost may not appear at the checkout, but will be notified to you before the transaction is processed.

Mail Order Returns Policy 

Returns are accepted provided the item is returned withing 14 days (unless arranged otherwise).  The item should be returned in the original package, undamaged with a covering note/explanation and a copy of the sales invoice.

We will endeavour to replace any damaged or faulty item without delay, or if a replacement is not an option we will refund the total cost of the item.

Where payment is received by card any refunds due will be made to the same card, unless there are special circumstances, e.g. card expired, lost or stolen.

The cost of returning any items is at the customers expense.

Privacy Information

We respect your privacy and so we will not share your personal information with any third party.

Your details will be accessible only by authorised members of staff at E.J. Ward and our authorised agents and will be used only for the purposes of processing your order and administering our website.

Your data will be stored in accordance with the UK data protection act and will not be transferred outside of the United Kingdom without your permission.

We operate a newsletter which customers can choose to subscribe to on an opt-in basis. The newsletter is operated in strict accordance with industry standard "best practice" procedures. Subscribers can choose to unsubscribe at any time and the request will be handled automatically and immediately.

Our website uses cookies in order to function. For example a cookie is set when you login, and a cookie is used to remember the contents of your basket as you click around the store. These are harmless and essential to the proper functioning of the website.

Cookies may also be set by third parties such as Google who provide systems which we use to better understand how visitors find our website. These can be blocked in your browser if you so wish. 

Security Information

We take great care to ensure that your information is handled securely.

Our website uses SSL encryption to transfer your login details, personal information and payment details securely, and your payment details are encrypted when stored in our database.

We will delete your payment details from our database once your order has been processed.

EU Customers

There is no VAT applied for EU customers.  You will be liable for any taxes and duty in your own country. 

General Terms and Conditions

Payment will only be taken once your items are ready for shipment (Unless arranged otherwise).

Prices are correct at time of publishing but errors and omissions are excluded.

We reserve the right to change the pricing of our parts and services without prior notice.  However, we will not alter the price of an item after you have been through the checkout.

All calls are recorded for training and monitoring purposes.

Workshop Terms and Conditions

Pricing on estimates for parts on jobs in the workshop is correct at the time of publication but may be subject to change in line with manufacturers pricing.

Estimates for Labour charges are valid for 6 months.  Please enquire for any updates on pricing after the 6 month period has ended.

Christmas Delivery

We will aim to despatch all orders that arrive before 2pm on our last working day before the holidays - 20th December 2023.  After that time/date we will unfortunately not be able to send out any orders until the New Year. 

December Offer

Throughout December all mail orders (excluding trade orders) of a NET (pre VAT) price of £150 or more will receive a 10% Net Price discount.  And all orders of any value will receive a free Notepad and Pen - whilst stocks last.

Please note, this is for mail orders only and can not be used against work being carried out in house.

Any Questions? Please call us on 0116 279 9060